Why isn’t my toothbrush charging?

Try this quick checklist:

  • Confirm the power cord is plugged firmly into the USB brick & subsequently plugged into the wall
  • Confirm the power cord is fully inserted into the UV sanitizing base
  • Insert your toothbrush with the brush head pointing down & the power button aligned to the base’s logo
  • Confirm the TAO Clean logo light turns on & pulses blue when your toothbrush is inserted

If it still won’t charge, contact support@taoclean.com with your order number and a short video of the problem (fastest path to resolution).
Back to FAQ's